Before using the Fintecture payment solution, Racetools offered its customers payment by credit card, by instalments and by traditional bank transfer.

Racetools was confronted with two major problems: the delays in sending orders and the difficulties related to bank reconciliation.

For Julien Boue, CEO of Racetools: "First of all,it was essential to make the authentication process, which was slowing down orders made by credit card, more fluid and simpler. The 3D Secure security system was in fact the cause of human errors during manual handling and abandoned transactions during payment by CB.

In addition, the pure player wanted a solution that would facilitate reconciliation: with traditional bank transfers or credit cards, reconciling an order with a payment could take several days! Racetools' customers had to integrate a supplier's RIB into their banking application before paying and Racetools' accounting department then had to associate each RIB with an order. Julien explains: "We only launch the orders from the warehouses once the reconciliation has been completed. If it is done late, it can happen that in the meantime we no longer have the goods in stock for delivery." The impact of this type of situation on customer satisfaction is strong.

It became essential for Racetools to find a modern payment solution that would meet these two strong challenges: the immediate transfer.