Aramisauto, France's leading online retailer of reconditioned used cars, is a pioneer in online vehicle sales and automotive reconditioning. With an online presence and 37 physical locations, the company offers a hybrid, seamless, and transparent purchasing experience that combines technology with human support. In a context of accelerated digitalization, payment remains a key step to optimize, both for security and operational performance. By choosing Fintecture, an authorized payment institution based in France, Aramisauto is also affirming its desire to rely on a sovereign solution.
High-stakes payments, hampered by the limitations of wire transfers and checksue
Before implementing Fintecture, Aramisauto offered two main payment methods: traditional bank transfers and bank checks. Although suitable for large amounts, these payment methods had many limitations, both for customers and internal teams.
| Payment method | Points of friction on the payer side | Points of friction on the Aramisauto side |
| Standard transfer | Lack of visibility: once the transfer has been made, the customer does not know exactly when the funds will be received or when their order will be processed. Risk of input errors: manually entering the IBAN can lead to errors and delay payment processing. | Lack of real-time visibility on cash receipts. Manual processing of incoming transfers, requiring human identification and reconciliation. Exposure to IBAN fraud risk, particularly in cases of identity theft or fraudulent modification of bank details. |
| Cashier's check | Requirement to visit a bank branch to issue the check. Long issuance and clearing times, incompatible with a smooth shopping experience. Risk of loss, theft, or forgery of the check. | Longer processing times, impacting vehicle delivery or availability. Cumbersome administrative management of paper receipts, with less automated and more time-consuming processes. |
These constraints slowed down order validation and created internal friction, particularly on the accounting side. In an industry where speed of processing is key to customer satisfaction, Aramisauto needed a solution that was secure, seamless, and integrated.
Better cash collection without changing processes: Aramisauto's successful venture with Fintecture
Thanks to Fintecture's Smart Transfer, Aramisauto was able to modernize its payment process without disrupting its internal routines.
The system integrates directly into their business tools. When the sale is finalized, an information sheet is issued with the amount to be paid. A unique virtual IBAN is then automatically generated for the buyer and included on this sheet. This process requires no change in the sales teams' routines, who continue to use their tools as before.
For the customer, the process is simplified: they can find the pre-filled bank details (IBAN, reference, amount) directly on the form and copy and paste them into their banking interface. Once the transfer has been made, they receive a confirmation email containing a tracking link, which allows them to view the status of their payment in real time, just like tracking a parcel.
For Aramisauto, the benefits are immediate:
- Real-time visibility for sales teams: no need to call accounting to find out if payment has been received. The status is immediately visible in the business tools.
- Automatically identified payments: all transfers are now automatically linked to the buyer thanks to the IBAN assigned to them.
- Enhanced security: the company's main bank account details are never disclosed, eliminating the risk of IBAN theft or identity fraud.
A solution designed for accounting efficiency and customer experience
Manually managing transfers was a significant burden for Aramisauto's accounting teams. It was essential to find a solution that would reduce low-value-added tasks, such as tracking incoming flows or identifying payment issuers.
At the same time, with a high average basket value, the need for a reassuring customer experience was just as strategic. A customer making a transfer of this amount expects to know when their payment has been received and when their order will be processed.
The Fintecture solution addresses both of these challenges simultaneously:
- Accounting teams have greater visibility over cash receipts, without having to identify each transfer manually , while retaining complete control over cash flows within an infrastructure developed and hosted in Europe.
- Customers automatically receive a payment tracking link in their confirmation email, allowing them to track the receipt and processing of their payment in real time.
This system helps to significantly reduce incoming calls to customer service regarding payments, while boosting buyer confidence and satisfaction.
By opting for a French, sovereign solution, Aramisauto is not only strengthening its operational efficiency, but also its resilience in the face of cybersecurity and technological independence challenges.
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