Immediate refund by email
To ensure that you receive your refund as quickly as possible, we have an immediate refund solution
- You make the refund directly in your bank account, no information is shared
- You receive the funds within a few minutes to a maximum of 24 hours
- You do not communicate any banking information outside your secure banking area
How does an Auchan refund work?
1.
In the email you receive, click on the FINALIZE YOUR REFUND button
2.
Select your bank from the list, you will be redirected to your bank's web page or application. Log in with your usual login details
3.
Once you are logged in to your bank account, validate the authorisation so that Fintecture can carry out your refund
Your questions
Fintecture is a payment institution approved by the Banque de France (ACPR-17248) which has developed the first French payment solution offering immediate account-to-account transfers. Auchan partner of Fintecture, offers you the possibility to be reimbursed in complete security, in only a few minutes.
From your usual banking space, you will transmit your RIB to the bank of your Auchan store in a totally secure space.
This refund solution is totally secure. Indeed, the email you received after sending your refund request file allows you to connect directly from your bank space and to communicate your bank details to the Auchan bank in order to receive your refund.
Fintecture is a partner of Auchan and is a payment institution supervised and authorised by the Banque de France and the ACPR under N°17248.
By clicking on the "Finalize my refund" button you will be redirected to your usual banking space (banking application or web page of your bank). No sensitive information will be shared except your Rib to Auchan's bank, and this, within a totally secure path.
By clicking on the "Finalise my refund" button once you have selected your bank you will be redirected to your usual banking area (banking application or your bank's web page).
You will be able to log in with your usual online banking credentials (the ones you use to log in to your banking application). No sensitive information will be shared, except your RIB to the Auchan bank, and this, within a totally secure path.
For any request related to your refund request, we invite you to contact the Auchan after-sales service teams at the following address relationclient@auchan.fr
In this case, we invite you to open your link from another browser (Chrome, Mozilla Firefox, Edge, Microsft Edge...). You can empty your cache or try to complete your refund request from another device (phone, computer, tablet...). If the problem persists, please write to us at support@fintecture.com
If your bank is not listed, you can upload your RIB(Pdf, Jpeg or Png format) from the bank selection page.
Simply click on the "Share your IBAN" button below the list of banks.
Once your refund request has been finalised, you will receive the funds in your bank account within a few minutes and at the latest within 24 hours (depending on your bank).
Why use it?
- You receive the funds within a few minutes to a maximum of 24 hours
- No need to know your bank or credit card details
- No additional costs!
A secure & French way
Approved by the Banque de France and registered with theACPR N°17248Fintecture secures all reimbursements thanks to strong authentication (3D Secure, Touch ID, Validation Key...)
