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  • The Fintecture Refund in detail

    Immediate refund by email

    To ensure that you receive your refund as quickly as possible, we have an immediate refund solution

    How does an Auchan refund work?







    1.

    In the e-mail you receive, click on the FINALIZE YOUR REFUND button.

    2.

    Select your bank from the list, and you'll be redirected to your bank's web page or application. Log in with your usual login details

    3.

    Once you are logged in to your bank account, validate the authorisation so that Fintecture can carry out your refund

    The refund was very fast and very pleasant experience

    Leatitia

    Congratulations, I didn't expect such a quick refund!

    Arezki

    Simple, fast and efficient

     

    Doume

    Your questions

    What is Fintecture?

    Fintecture is a Banque de France-accredited payment institution (ACPR-17248) which has developed the first French payment solution offering immediate account-to-account transfers. Auchan, a partner of Fintecture, offers you the possibility of a secure refund in just a few minutes.

    From your usual banking space, you will transmit your RIB to the bank of your Auchan store in a totally secure space.

    Is the refund link secure?

    This refund solution is totally secure. Indeed, the email you received after sending your refund request file allows you to connect directly from your bank space and to communicate your bank details to the Auchan bank in order to receive your refund.

    Fintecture is a partner of Auchan and is a payment institution supervised and authorised by the Banque de France and the ACPR under N°17248.

    I do not wish to share my bank details

    By clicking on the "Finalize my refund" button, you will be redirected to your usual banking space (banking application or your bank's web page). No sensitive information other than your Rib will be shared with Auchan's bank, in a totally secure environment.

    What credentials do I need to use to finalise my claim?

    Once you have selected your bank, click on the "Finalize my repayment" button to be redirected to your usual banking area (banking application or your bank's web page).

    You'll be able to log in with your usual online banking credentials (the ones you use to connect to your banking application). No sensitive information will be shared, apart from your RIB with the Auchan bank, in a totally secure environment.

    The amount shown on my refund file does not match the amount I paid

    For any request related to your refund request, please contact the Auchan after-sales service team at the following address relationclient@auchan.fr

    The refund link does not work

    In this case, please open your link from another browser (Chrome, Mozilla Firefox, Edge, Microsft Edge...). You can also clear your cache or try to complete your claim from another device (phone, computer, tablet...). If the problem persists, please write to us at support@fintecture.com.

    My bank is not in the proposed list

    If your bank is not on the list, you can download your RIB (Pdf, Jpeg or Png format) from the bank selection page.

    Simply click on the "Share your IBAN" button below the list of banks.

    How soon will I receive my refund?

    Once your refund request has been finalised, you will receive the funds in your bank account within a few minutes and at the latest within 24 hours (depending on your bank).

    Why use it?

    A secure & French way

    Approved by the Banque de France and registered withACPR No. 17248, Fintecture secures all reimbursements through strong authentication (3D Secure, Touch ID, Validation Key, etc.).

    Approved by the Banque de France & registered with theACPR N°17248

    +15 000


    customers already
    reimbursed

    +3 000

    merchants already use us

    +18 million

    of products already reimbursed