Acadia: Transparent payments for greater competitiveness

CUSTOMER CASE

Acadia: transparent payments for greater competitiveness

ACTIVITY

B2B

Business services

USE FINTECTURE

Result

Computer wholesaler for 25 years, Acadia Informatique is a key player in PC integration and gaming. The 60 employees of this family-run company supply resellers, companies, professionals, associations and public authorities with over 5,000 references from the biggest names in the sector.

Challenge: Track payments to be more responsive

When Acadia Informatique reviewed its digital environment (e-commerce site and ERP), Julien Chan, the marketing and operations manager, wanted more transparency in the payment process in order to build customer loyalty.

The company was not aware of abandoned baskets due to rejected payments. They were looking for a tool that could track failed transactions in order to quantify and remedy them.

The new solution had to reduce the payment processing time in order to ship orders as soon as possible. Indeed, for security reasons, Acadia Informatique prepares the orders of new customers only when the payment is validated and the funds are available. For regular buyers, the products are sent as soon as the basket is validated, if their outstanding balance is not exceeded. If the amount of pending invoices is too high, they must pay part of it before any additional delivery.

"We are in a very competitive business. We must always innovate to meet the needs of the customer. With Fintecture, we can respond immediately to everyone's needs.

Solution: Immediate and irrevocable payments

Today, Acadia Informatique uses :

the Immediate Transfer for orders placed on the online store;
visit Payment Request for orders placed by phone or email.

Immediat and the payment request initiate irrevocable payment without delay. As soon as the buyer has validated the transaction from his secure banking space, it appears in the Fintecture interface. Acadia Informatique knows that the funds will be available within 24 hours. Our teams can therefore prepare the order and dispatch it the same day.

Result: More success for customers and autonomy for employees

Visit Payment Request and the Immediate Transfer limit the risk of rejected payments due to exceeded limits or technical errors. Customers pay their invoices in just a few clicks, and no longer have to deal with rejected payments, whatever the size of their shopping basket. Convinced by the solution, some have even adopted it for their own business.

15%

increase in average basket

Thanks to Fintecture, Acadia Informatique's sales representatives are autonomous in managing payments. They generate the payment link from the Fintecture interface and send it to their prospects. They no longer need to ask the accounting department to initiate and follow up on bank transfers and payment orders.

Transfer solutions

For your business

Transfer solutions

For your business

CUSTOMER CASE